A virtual receptionist is a person external to your business who answers phone calls on behalf of your company. This administrative position is for someone who works remotely and, in many cases, for multiple companies. As the pandemic continues to impact the workplace, many organizations have adopted remote work arrangements and could benefit from virtual receptionist services. Today, 191 Works, a top hourly office rental provider, shares the advantages of employing a virtual receptionist.
1. Better Quality of Customer Service
Utilizing virtual receptionist services means tapping into a reliable network of highly trained customer service specialists who are ready to engage your existing clients and prospects. This allows for greater flexibility and on-demand solutions that are easily available to you. There is no need to invest time and money on in-house training since virtual receptionists are already qualified and equipped with necessary knowledge, skills and tools.
2. A Consistent Experience Across All Channels
Virtual receptionists offer a consistently professional customer service experience across all your company channels. They can provide support for both phone and chat solutions. This also allows your clients and prospects to receive the same professional and individualized attention whether they choose to communicate with your business through a phone call or via your website page. They can also help book conference room rental services.
3. Increased Cost Savings
Hiring an office receptionist can be costly, particularly for a small business. The average annual salary of an on-site receptionist can range from about $25,000 to $40,000, depending on your region or market. Some businesses even require proficiency in multiple languages and expertise in specific skills, upping the average salary to about six figures. Fortunately, with virtual receptionist solutions, you can receive the same service but only for a fraction of the cost. This brings in significant savings for your business.
191 Works is a leading provider of professional executive office suites. In today’s digital world, we are increasingly utilizing remote workplace solutions, such as virtual offices and meeting room rentals, that are compliant with social distancing measures. Call us at (203) 221-2600 or fill out this contact form to set an appointment.