Customer service support can become a challenge as your company grows. To make sure customer support and satisfaction don’t suffer in periods of rapid growth, more and more companies are hiring virtual assistants. They’re highly experienced customer service contractors that are usually hired through outside agencies. Virtual receptionists can process sales or registrations, schedule appointments, and provide 24/7 customer support.
How can you make sure your virtual assistant fits your business’s needs? 191 Works, your trusted office space rental provider, shares tips in this guide.
Hire Well-Trained Agents from Reputable Agencies
Customer service support can be a demanding job. To succeed in such an important role, a virtual receptionist needs to have the right attitude, training, and skills. That’s why it’s important to make sure the virtual assistant hired through agencies underwent customer-centric training. If you’re considering hiring an agency, you should ask them about their training process for agents.
Important note: it’s best to look for a virtual office or meeting space rental plan that can be easily scaled up to meet your business’s rapidly changing needs. An easily scalable plan ensures customer service will be able to cope with a spike in demand.
Provide Answer Scripts
The way inquiries are answered can leave a lasting impression on customers’ opinion about your company. That’s why it’s highly recommended that companies provide their virtual receptionists a phone answer script. The best answer scripts are informative but also sound natural and conversational.
A good rule of thumb to follow in answer script writing is to keep it short and simple. In general, a good answer script should have:
- A positive greeting to help put the customer at ease
- A quick message expressing the value of their call and input
- Question asking the customer’s name and details
- The offer of help
Planning to set up a virtual office or looking for an office space to rent? 191 Works offers a wide range of professional virtual office and office space rental solutions. Our call virtual office program includes a local telephone number and a dedicated receptionist. To learn more about our virtual office solutions, call us at (203) 221-2600 or fill out this form.